Booking & Reservation
Navan (formerly TripActions)
by Navan Inc.
1243 reviews
AI-powered travel and expense management platform for modern businesses
Category
Booking & Reservation
Founded
2015
Headquarters
Palo Alto, CA, USA
Overview
Navan (formerly TripActions) is an all-in-one travel and expense management platform that combines corporate travel booking, expense reporting, and spend management. The platform uses AI to provide personalized travel recommendations, automated expense tracking, and real-time spend visibility. Navan targets enterprises seeking to modernize corporate travel with consumer-grade booking experiences and automated expense workflows. Employees use Navan to book business travel with personalized recommendations based on travel history and preferences. The Navan mobile app automatically captures receipts, categorizes expenses, and submits expense reports without manual data entry. Travel managers get real-time visibility into travel spend, policy compliance, and booking patterns. Navan Rewards provides incentives for employees booking within policy through cashback and reward points. Navan serves 7,000+ companies including Doordash, Wework, and Zillow managing $10+ billion in annual travel and expense spend. The company raised $400M+ at $9.2 billion valuation from Andreessen Horowitz, Lightspeed, and others. Key features include AI-powered booking, liquid rewards program, 24/7 travel support, carbon tracking, and unified travel and expense platform. Navan recently expanded into payments with corporate cards integrated with expense management.
Key Features
AI-Powered Booking Recommendations
Personalized flight/hotel recommendations based on traveler preferences, company policy, and historical behavior. Smart sorting prioritizes compliant, cost-effective options.
Real-Time Policy Enforcement
Policy rules enforced during booking - out-of-policy options hidden or flagged with approval workflows. Reduces policy violations from 35% to under 5%.
Automated Expense Management
E-receipts auto-captured from bookings. Navan Card transactions auto-categorized. Expense reports auto-generated and submitted - reducing processing from 45 min to 5 min.
Navan Rewards
Travelers earn points for choosing cost-effective, in-policy bookings. Points redeemable for gift cards or personal travel - aligning employee and company incentives.
Integrated Corporate Card
Navan Visa corporate card with dynamic spending limits, automatic expense reconciliation, and real-time visibility into company spend.
Pros & Cons
Pros
- +Consumer-grade UX drives 95%+ employee adoption (vs. 60-70% for legacy OBTs)
- +Proven 20-30% reduction in travel spend through AI recommendations and policy enforcement
- +Unified travel + expense eliminates reconciliation headaches
- +Strong for tech/startup culture seeking modern tools
- +24/7 live customer support (human agents + AI) for travelers
Cons
- −Higher per-booking fees than legacy TMCs for SMB (<500 employees)
- −Less suitable for enterprises requiring complex fare rules or NDC content
- −Navan Card adoption can face resistance in companies with existing card programs
- −Limited offline booking support compared to full-service TMCs
Use Cases
Tech Company Travel Transformation
2,000-employee SaaS company migrated from Concur to Navan. Reduced travel spend by 26% ($1.8M annually) while improving traveler satisfaction scores from 6.2 to 8.9.
Consulting Firm Policy Compliance
Professional services firm with 800 consultants improved policy compliance from 68% to 94% using Navan's real-time enforcement and Navan Rewards.
Startup Expense Automation
150-employee startup eliminated manual expense reports entirely. Finance team reduced monthly close from 8 days to 3 days with automated Navan Card reconciliation.