Booking & Reservation Systems
Mews
by Mews Systems
487 reviews
Cloud-native property management for modern hotels
Category
Booking & Reservation Systems
Founded
2012
Headquarters
Amsterdam, Netherlands
Overview
Mews is a fully cloud-based hotel PMS designed for the next generation of hospitality. With mobile-first operations, automated workflows, and open API architecture, Mews powers 5,000+ properties across boutique hotels, hostels, aparthotels, and serviced apartments.
Key Features
Mobile-First Operations
Staff operate entirely from mobile devices - check-in guests, assign rooms, process payments, and manage housekeeping from iOS/Android apps.
Contactless Guest Journey
Guests complete online check-in, receive digital room keys via mobile app, and check out without visiting reception - reducing staff workload by 40%.
Open API Ecosystem
650+ integrations via Mews Marketplace. Connect channel managers, RMS, payment gateways, and guest experience tools with pre-built connectors.
Automated Billing & Payments
Smart billing rules, automated payment collection, integrated accounting exports to Xero/QuickBooks, and support for 135+ currencies.
Real-Time Analytics
Live dashboards for occupancy, revenue, arrivals/departures. Custom reports with drill-down capabilities and scheduled email delivery.
Pros & Cons
Pros
- +Modern, intuitive interface - minimal training required (1-2 days typical)
- +True cloud-native architecture - no servers, automatic updates
- +Transparent per-room pricing - no hidden fees or long-term contracts
- +Strong API ecosystem with 650+ integrations
- +Excellent for boutique/independent hotels seeking innovation
Cons
- −Less suitable for large resort/casino properties with complex F&B operations
- −Limited customization compared to legacy enterprise PMS (OPERA, Maestro)
- −Younger platform - some integrations less mature than established competitors
- −Requires stable internet - offline mode limited compared to on-premise systems
Use Cases
Boutique Hotel Group Modernization
25-property boutique hotel group migrated from legacy PMS to Mews, reducing check-in time from 8 minutes to 90 seconds and cutting IT costs by 60%.
Hostel Operations Automation
European hostel chain automated bed assignments, payment collection, and housekeeping coordination - operating with 30% fewer reception staff.
Serviced Apartment Monthly Stays
Aparthotel uses Mews for long-stay guest management with automated monthly billing, utility tracking, and flexible rate plans.